Refund policy

At Samba World Percussion, we want you to shop with confidence. If you change your mind about an eligible purchase, we are happy to offer a 14-day Change of Mind Return Policy.

This Change of Mind Policy does not limit or replace your rights under the Australian Consumer Law.

Change of Mind Returns

To be eligible for a Change of Mind return:

• Your return request must be made within 14 days of the purchase date.
• The product must be unused, in as-new condition, and free from marks, damage or signs of use.
• The product must be returned in its original packaging, including all accessories, manuals and documentation.
• Any protective wrapping, seals or packaging must remain intact where applicable.
• The customer is responsible for return shipping costs.
• Original shipping charges are not refundable.
• Returns must be approved by Samba World Percussion before goods are returned.

If a returned item does not meet these requirements, Samba World Percussion reserves the right to decline the return and return the item to the customer at the customer’s expense.

How to Request a Return

To request a return:

1. Send a return request email to info@sambaworldpercussion.com.
2. Once approved, we will provide instructions for returning your purchase.

Please do not return any product without prior approval.

Products Not Eligible for Change of Mind Returns

For hygiene, safety and special-order reasons, the following items cannot be returned for a change of mind:

• Products that present a health or hygiene risk once opened, including earplugs and mouthpieces.
• Software or products requiring activation or registration codes once activated.
• Special order products or custom-made products.
• Products ordered specifically at a customer’s request that are not normally stocked.
• Open Box products that are clearly identified as such at the time of purchase.